The payment method for an order cannot be amended once the order has been submitted to Suitcsae.hk. To choose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to five (5) business days for the payment authorisation to be removed from your credit card company.
The security of Suitcase.hk Store and PayPal servers are closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information. PayPal uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. And based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.
When you place your order, Suitcase.hk requests authorisation to charge the order amount from your credit card company. If you ordered more than one item, there may be multiple authorisations. Once we receive approval, Suitcase.hk reserves, the amount on your card until the items are available to ship. Your card will be charged when your order ships. If you ordered more than one item, there may be more multiple charges as items ship separately as they become available.
Your credit card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you of this via email:
- There may be a credit limit on your account
- The incorrect card type, number, billing address or expiry date was accidentally selected when placing the order
- There were dashes or spaces in the account number that could not be recognised
- Your bank requires verification from you before authorising the purchase
- Your card may be recently issued and has not yet been activated
- Your card issue country does not match with your shipping country
Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by Paypal, your billing address cannot be changed as it would have already been authorised by your credit card company.
There is no additional service charges for Credit Card and Bank Transfer.
We will not tolerate any fraudulent payment methods and will report any suspected cases to the police for handling. It is a crime to involve in the fraudulent activity whether a purchaser or pick-up person.