Every $1 purchase is entitled to 1 ★ Suitcase Mile (discounted and special priced items may not entitle to any rewards). You can click the page "MY ★ MILES" to check the balance.
UNDERSTAND ★ MILES REWARDS
★ MILES REWARDS offers 3 membership levels: Bronze, Silver and Gold. Each level brings its own recognition and privileges. Member can redeem rewards with ★ Miles.
| BRONZE MEMBER | SILVER MEMBER | GOLD MEMBER | |
| RECOGNITION | |||
| ⑉Spending Amount | - | HK$ 1000 | HK$ 5000 |
| PRIVILEGES | |||
| ⑉Redeem Rewards | ✓ | ✓ | ✓ |
| ⑉Product Warranty* | Extra 90 days | Extra 90 days | Extra 120 days |
| ⑉Price Guaranteed | 7 days | 7 days | 7 days |
| ⑉ Earn Points | $1 = 1 ★ MILE | $1 = 1 ★ MILE | $1 = 1 ★ MILE |
| ⑉Exclusive Discount | 5% All Year | 10% All Year |
* Extra product warranty only applies to Suitcase.hk online orders.
How to earn ★ Suitcase Miles?
How to redeem ★ Suitcase Miles?
★ Suitcase Miles can be redeem for travel accessories, but cannot be exchanged for cash or other denominations. Click here to redeem ★ Suitcase Miles.
How long will ★ Suitcase Miles update after each purchase?
After each successful purchase, your balance of ★ Suitcase Miles will be updated in 24 hours.
How long is the ★ Suitcase Miles valid for?
Suitcase Miles are valid for 365 days. Any unused miles in the account will be expired automatically after 365 days.
What happens to the ★ Suitcase Miles if I request for returning an item?
When you return an item from a purchase that earned Suitcase Miles, your rewards miles balance will be correspondingly adjusted for any returned merchandise.
Who do I contact with question about the ★ Suitcase Miles Rewards program?
Please send us an email at support
suitcase.hk or fill in the form at the contact page.